Customer Service Policy

We are dedicated to providing every customer with professional, friendly, and efficient customer service throughout the entire shopping journey. This customer service policy outlines our service standards, response rules, and customer support guidelines to ensure a transparent, smooth, and satisfying purchasing experience for all global users.

General Service Principles

We adhere to customer-oriented service principles and maintain sincere, respectful, and patient communication with all customers. All consultation, after-sales, and order-related services are provided equally to global users without regional restrictions. We strictly follow standardized service processes to solve customer problems efficiently and fairly, ensuring every customer enjoys a reliable and worry-free shopping experience.

Customer Consultation Service

We provide full-range consultation services covering product details, size selection, material features, polarized lens functions, order status, shipping information, discount activities, and after-sales issues. Our customer service team strives to respond to all customer inquiries in the shortest possible time during working hours. Customers can contact us for any questions related to our polarized sunglasses and shopping procedures. We will offer accurate, detailed, and professional replies to help customers make suitable purchasing decisions.

Order Support Service

Our team provides comprehensive order assistance, including order confirmation, order modification guidance, order tracking, and abnormal order processing. All orders will be processed and shipped within 1 to 3 business days after payment confirmation. We offer free worldwide shipping for all orders with no minimum purchase requirement. The standard global delivery time ranges from 6 to 12 business days. We support customers to check real-time logistics information and provide timely explanations and solutions for delayed or abnormal logistics situations.

After-Sales Service Commitment

We provide a 60-day return policy for all products from the date of order receipt. If customers receive defective, damaged, incorrect items, or products with quality problems, they can apply for returns and refunds within the valid after-sales period. After we receive and verify the returned products, the refund will be processed within 5 to 10 business days. All refunds are settled in unified USD currency. We strictly abide by after-sales service standards and will actively handle all legitimate after-sales applications submitted by customers.

Service Attitude and Standard

We require all customer service staff to maintain professional, polite, and patient communication at all times. We refuse perfunctory replies and negative service attitudes. For customer doubts, complaints, and feedback, we will listen carefully, verify truthfully, and solve problems actively. We respect every customer’s legitimate rights and interests and ensure that all service processes are standardized, transparent, and reasonable.

Customer Feedback and Complaint Handling

We welcome all valuable customer feedback, suggestions, and complaints about products and services. Customer feedback is an important basis for us to optimize product quality and service experience. We will record, verify, and reply to all valid feedback and complaints in a timely manner, and continuously optimize our products, logistics, and service systems to bring customers a better shopping experience.

Service Update Rules

We reserve the right to adjust and update our customer service policy in accordance with business development and platform operation requirements. All updated service rules will be displayed on the official website and take effect immediately after publication. Continuing to use our website and services means that customers fully recognize and accept the latest customer service policy.